Enterprise Solutions

Customer Inquiry

Enterprise SOAP API > Tutorials > Customer > Customer Inquiry

There are various times that you may want to find out about a customer and you have limited information such as a name, SSN, or account.

Steps

  1. In order to get the specific customer information you will need to do a search CustSrch for possible matches.
  2. Once you have determined the correct customer you need to get detailed information CustInq.
  3. Information the customer may want to know may include addresses AddrSrch, messages CustMsgSrch, or accounts AcctSrch.

Referenced and Associated Operations

It is highly recommended that as part of referencing this use case that a user becomes familiar with the following jXchange operations and their function. While the user may elect to not use the listed operation as part of their programming or workflow, knowledge of the operations listed below is essential to understanding the process set forth with this use case.

Detailed information about the operation, the request structure/response, error messages and other useful information can be obtained by clicking the operation name below.

Operation NameDescriptionXSD/WSDL Container
CustSrchSearch for an existing customer(s)Customer
CustInqInquire on existing customer informationCustomer
CustMsgSrchRetrieve informational messages associated with a customer recordCustomer
AddrSrchRetrieve address information for a specific customerCustomer
AcctSrchSearch for an existing accountInquiry
ParmValSrchRetrieve default canonical values for a parameterCustomer

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Last updated Thu Jul 14 2022