iTalk

iTalk is a full-service, next-generation interactive voice response solution that features voice recognition, easy-to-use menus, and options that deliver detailed customer and account information and timely customer assistance. This solution supports customers with an array of banking services including access to deposit, loan, and time accounts; account balance and rate inquiries; funds and line-of-credit transfers; stop payments; merchant check verification services; account summary requests; and more. iTalk’s customizable design allows banks to tailor the system to their specific business requirements and enhance customer service without staff additions. This solution is available to banks automated by the SilverLake System®, CIF 20/20®, and Core Director® platforms.