Developer Programs
Getting Started
Get started working with Jack Henry's developer programs today.
Fintech Integration Network (FIN)
Jack Henry's Integration Program for Fintechs.
Technical Account Manager (TAM)
Get technical integration help from a single point of contact.
Developer Account
Create a developer acccount to access resources that help you integrate with Jack Henry.
Learn
Shared Responsibility
Learn about shared roles and responsibilities of customers and Jack Henry in open banking.
Developer Use Cases
Find a use case that fits your development needs.
Developer Video Gallery
Watch the latest demos, webinars, and more.
Developer Conference
Connect with industry leaders, gain insights from expert speakers, and explore our latest innovations.
Docs
Admin API
Create solutions for an institution's back office support tools.
Authentication Framework
Map customer identities to your existing system IDs.
Consumer API
Access financial data for user accounts, transactions, and more.
Data Hub
Get deeper access to financial institution data.
Digital Core
Modernize with cloud-native core banking technology.
Enterprise Event System
Respond to events in real-time using this powerful pub/sub-based solution.
jXchange - REST API
Translate business information between Jack Henry and 3rd-party apps using a REST-based API.
jXchange - SOAP API
Translate business information between Jack Henry and 3rd-party apps using a SOAP-based API.
Operational Data Integration (ODI)
Get customized queries for bulk data needs.
Payments
Embed check deposits, ACH, bill pay, cards, and real-time payments.
Plugin Framework
Embed the best of the fintech world directly into your user's dashboard.
SymXchange
Query Symitar core member accounts, post transactions, run PowerOn scripts, and more.
Full List of APIs
Begin working with Jack Henry's public APIs to build financial applications today.
jXchange REST-Legacy Migration announced. Deadline for migration is July 31, 2026.
More info

Developer Resources

API by Reference > Core Services > Customer Information Message Inquiry > Developer Resources

Details

SoapActionhttp://jackhenry.com/ws/CustInfoMsgInq
Input NameCustInfoMsgInq
Output NameCustInfoMsgInqResponse
Input Namespacehttp://jackhenry.com/jxchange/TPG/2008
Group NameCustomer
ContainerTPG_CustomerMaster.xsd

XML Examples

CustInfoMsgInq Request

XML
 <?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" 
    xmlns:xsd="http://www.w3.org/2001/XMLSchema" 
    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <SOAP-ENV:Header>
    </SOAP-ENV:Header>
    <SOAP-ENV:Body>
        <CustInfoMsgInq xmlns="http://jackhenry.com/jxchange/TPG/2008">
            <MsgRqHdr>
                <jXchangeHdr>
                    <JxVer/>
                    <AuditUsrId></AuditUsrId>
                    <AuditWsId></AuditWsId>
                    <AuthenUsrId/>
                    <ConsumerName/>
                    <ConsumerProd/>
                    <Ver_1/>
                    <jXLogTrackingId>122222222</jXLogTrackingId>
                    <Ver_2/>
                    <InstRtId>011001276</InstRtId>
                    <InstEnv>TEST</InstEnv>
                    <Ver_3/>
                    <BusCorrelId/>
                    <Ver_4/>
                    <WorkflowCorrelId/>
                    <Ver_5/>
                    <ValidConsmName>{Insert}</ValidConsmName>
                    <ValidConsmProd>{Insert}</ValidConsmProd>
                    <Ver_6/>
                </jXchangeHdr>
                <Ver_1/>
                <Ver_2/>
                <Ver_3/>
            </MsgRqHdr>
            <CustId/>
            <InAcctId Rstr="">
                <AcctId>10606846</AcctId>
                <AcctType>L</AcctType>
                <Ver_1/>
            </InAcctId>
            <InclCustInfoMsg/>
            <Custom/>
            <SvcPrvdInfo/>
            <Ver_1/>
        </CustInfoMsgInq>
    </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

CustInfoMsgInq FAQ

** SilverLake and CIF 20/20 - How can we display a banner message like “Foreclosure Letter” on the platform?**

Banner messages are controlled by the Loan User Status Codes parameter in the core system (LNPRUS). Here’s how it works:

  • Create a Loan User Status Code in LNPRUS and give it a description. The description will appear as the banner message.
  • Apply the code to the LnStopCode field when using AcctAdd/Mod.
  • Verify the banner by running CustInfoMsgInq for the account. The response will display the description you set.

We are wanting to setup a banner message over a customer for the following scenarios:

  • Over XX (age based)
  • Dist Waived

For the messages that are Over XX this is calculated by the birthdate.  When using the TaxPlnAdd the birthdate for the plan will be pulled from the CustId.  If the customer does not have a birthdate then it will be zero and will not allow the distribution to be set to Waived.  

The Dist Waived message comes from the following:

  • TaxPlnAdd/Mod/Inq element WavMndtryDistCode is set to true and would require the birthdate on the customer to be populated.
  • If the L1stDistDt or NxtDistDt elements from TaxPlnAdd/Mod/Inq have a year that is equal to the current year. OR
  • One of the accounts that are under the same CustId and PlnCode is in distribution
Have a Question?
Did this page help you?
Last updated Wed Mar 4 2026