Developer Programs
Getting Started
Get started working with Jack Henry's developer programs today.
Fintech Integration Network (FIN)
Jack Henry's Integration Program for Fintechs.
Technical Account Manager (TAM)
Get technical integration help from a single point of contact.
Developer Account
Create a developer acccount to access resources that help you integrate with Jack Henry.
Learn
Shared Responsibility
Learn about shared roles and responsibilities of customers and Jack Henry in open banking.
Developer Use Cases
Find a use case that fits your development needs.
Developer Video Gallery
Watch the latest demos, webinars, and more.
Developer Conference
Connect with industry leaders, gain insights from expert speakers, and explore our latest innovations.
Docs
Admin API
Create solutions for an institution's back office support tools.
Authentication Framework
Map customer identities to your existing system IDs.
Consumer API
Access financial data for user accounts, transactions, and more.
Data Hub
Get deeper access to financial institution data.
Digital Core
Modernize with cloud-native core banking technology.
Enterprise Event System
Respond to events in real-time using this powerful pub/sub-based solution.
jXchange - REST API
Translate business information between Jack Henry and 3rd-party apps using a REST-based API.
jXchange - SOAP API
Translate business information between Jack Henry and 3rd-party apps using a SOAP-based API.
Operational Data Integration (ODI)
Get customized queries for bulk data needs.
Payments
Embed check deposits, ACH, bill pay, cards, and real-time payments.
Plugin Framework
Embed the best of the fintech world directly into your user's dashboard.
SymXchange
Query Symitar core member accounts, post transactions, run PowerOn scripts, and more.
Full List of APIs
Begin working with Jack Henry's public APIs to build financial applications today.

Exception Item Processing

Exception Item Processing

The Exception Item Processing (EIP) API suite provides a comprehensive, programmatic interface for managing financial transaction exceptions throughout their lifecycle. These RESTful APIs enable developers to build custom workflows, user experiences, and automation around exception handling while integrating seamlessly with existing systems.

The API suite supports core capabilities including:

  • Exception Management — Retrieve, update, and resolve transaction exceptions, including status tracking, routing, and decisioning.
  • Notes Management — Create, update, and organize structured and free-text notes tied to specific exceptions to support collaboration and audit requirements.
  • Suggested Actions — Access system-generated recommendations and act on them based on business rules or user review.
  • Settings & Configuration — Define and manage saved searches for individual users or make them available throughout the institution.
  • Reporting — Retrieve operational reports to support balancing activities and measure workload.

Designed with flexibility in mind, these APIs enable financial institutions, fintech partners, and internal development teams to:

  • Embed exception processing into existing case management tools
  • Automate decisioning using internal business logic
  • Build custom dashboards and user interfaces
  • Integrate with core banking, payments, and risk systems
  • Support operational reporting needs

Each API is documented with detailed schemas and request and response examples to support rapid integration and reliable implementation.

API documentation and request/response details are available under the API Reference (v1).

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Last updated Fri Jan 16 2026